REDMOND, W ash. — April 22, 201 3 — Small businesses are losing more than US$24 billion in productivity each year when nontechnical employees, referred to as involuntary IT managers (IITMs), are tasked with managing their companies’ IT solutions. This loss is a direct result of IITMs taking time away from primary business activities, according to an AMI-Partners small-business study commissioned by Microsoft Corp.

The Involuntary IT Manager study takes a broad look at the prevalence of the IITM role in nine countries in North America, Latin America, the Middle East and Asia, focusing specifically on the adverse business productivity impact of IITMs in small business in five countries: Australia, Brazil, Chile, India and the United States. Surveying 538 IITMs across nationally representative samples of small businesses with 100 employees or less in the five countries, the AMI-Partners research study determined that approximately 3.8 million small businesses managed internal IT by IITMs. Although such small businesses spent US$83 billion on IT and communications, paradoxically they lost US$24 billion in productivity trying to manage their internal IT. The survey also found that small businesses’ IITMs think cloud-based solutions can help alleviate some of the burden of managing IT.

The D rawbacks of H aving an IITM

On average, IITMs lose six hours per week (around 300 hours per year) of business productivity while managing IT, according to AMI-Partners. The AMI-Partners white paper stated that while some IITMs are confident in their technical skills, most find their general work productivity suffers when their work time is diverted to managing IT issues. Key study findings include these:

• Thirty percent of all surveyed IITMs feel that IT management is a nuisance.

• Twenty-six percent indicated they do not feel qualified to manage IT.

• Six in 10 IITMs want to simplify their company’s technology solutions to alleviate the difficulty of managing IT day-to-day.

The Involuntary IT Manager study also found that when IITMs work at small businesses with 15 or more employees, their firms lose even more productivity time than IITMs working at companies with fewer employees.

“Many small businesses don’t have the budget for formal IT support, so they rely on the company’s most tech-savvy individual to manage their technology,” said Andy Bose, founder, chairman and CEO at AMI-Partners. “As our research shows, relying on an Involuntary IT Manager can have an adverse impact on small businesses’ productivity, which can negatively affect revenue and translates into a very high opportunity cost. These companies can potentially leverage cloud services to alleviate the need for day-to-day in-house IT support with positive impact on their business productivity.”

Small -B usiness C loud A doption

AMI-Partners found that IITMs are showing an interest in leveraging the cloud during the next 12 months to manage their IT needs. Among the IITMs surveyed in the five countries, the following was learned:

• Thirty-three percent (approximately one-third) are likely to shift more IT spending toward hosted or cloud solutions.

• Thirty-six percent are interested in a productivity and collaboration suite.

Although IITMs older than 50 spent the most time managing IT, the study found they are also the most likely to devote their limited IT budgets to acquiring cloud solutions and purchasing online productivity suites. Among the top concerns for IITMs in deploying cloud solutions were these:

• Security and privacy (66 percent)

• Reliability (61 percent)

• The ability to integrate with existing IT investments (53 percent)

• Limited features (46 percent)

“The cloud when delivered right is a game-changer, providing small businesses with the IT solutions they need to solve their most challenging small-business technology concerns,” said Thomas Hansen, vice president of SMB Worldwide at Microsoft. “With Microsoft cloud solutions, the job of the Involuntary IT Manager gets a lot easier.”

Microsoft democratizes IT for small businesses by providing enterprise-class solutions that level the IT playing field for small businesses. Office 365, Windows Intune, Windows Azure and Microsoft Dynamics CRM Online are Microsoft’s most complete cloud services to date. They provide small businesses with access to powerful applications from anywhere and on multiple devices with both privacy and security features built into each solution. More information about how cloud-based solutions from Microsoft, such as Office 365, can help small businesses can be found at http://office.microsoft.com/en-us. The complete Involuntary IT Manager survey can be found at http://www.microsoft.com/en-us/news/presskits/smb.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

REDMOND, W ash. — April 22, 201 3 — Small businesses are losing more than US$24 billion in productivity each year when nontechnical employees, referred to as involuntary IT managers (IITMs), are tasked with managing their companies’ IT solutions. This loss is a direct result of IITMs taking time away from primary business activities, according to an AMI-Partners small-business study commissioned by Microsoft Corp.

The Involuntary IT Manager study takes a broad look at the prevalence of the IITM role in nine countries in North America, Latin America, the Middle East and Asia, focusing specifically on the adverse business productivity impact of IITMs in small business in five countries: Australia, Brazil, Chile, India and the United States. Surveying 538 IITMs across nationally representative samples of small businesses with 100 employees or less in the five countries, the AMI-Partners research study determined that approximately 3.8 million small businesses managed internal IT by IITMs. Although such small businesses spent US$83 billion on IT and communications, paradoxically they lost US$24 billion in productivity trying to manage their internal IT. The survey also found that small businesses’ IITMs think cloud-based solutions can help alleviate some of the burden of managing IT.

The D rawbacks of H aving an IITM

On average, IITMs lose six hours per week (around 300 hours per year) of business productivity while managing IT, according to AMI-Partners. The AMI-Partners white paper stated that while some IITMs are confident in their technical skills, most find their general work productivity suffers when their work time is diverted to managing IT issues. Key study findings include these:

• Thirty percent of all surveyed IITMs feel that IT management is a nuisance.

• Twenty-six percent indicated they do not feel qualified to manage IT.

• Six in 10 IITMs want to simplify their company’s technology solutions to alleviate the difficulty of managing IT day-to-day.

The Involuntary IT Manager study also found that when IITMs work at small businesses with 15 or more employees, their firms lose even more productivity time than IITMs working at companies with fewer employees.

“Many small businesses don’t have the budget for formal IT support, so they rely on the company’s most tech-savvy individual to manage their technology,” said Andy Bose, founder, chairman and CEO at AMI-Partners. “As our research shows, relying on an Involuntary IT Manager can have an adverse impact on small businesses’ productivity, which can negatively affect revenue and translates into a very high opportunity cost. These companies can potentially leverage cloud services to alleviate the need for day-to-day in-house IT support with positive impact on their business productivity.”

Small -B usiness C loud A doption

AMI-Partners found that IITMs are showing an interest in leveraging the cloud during the next 12 months to manage their IT needs. Among the IITMs surveyed in the five countries, the following was learned:

• Thirty-three percent (approximately one-third) are likely to shift more IT spending toward hosted or cloud solutions.

• Thirty-six percent are interested in a productivity and collaboration suite.

Although IITMs older than 50 spent the most time managing IT, the study found they are also the most likely to devote their limited IT budgets to acquiring cloud solutions and purchasing online productivity suites. Among the top concerns for IITMs in deploying cloud solutions were these:

• Security and privacy (66 percent)

• Reliability (61 percent)

• The ability to integrate with existing IT investments (53 percent)

• Limited features (46 percent)

“The cloud when delivered right is a game-changer, providing small businesses with the IT solutions they need to solve their most challenging small-business technology concerns,” said Thomas Hansen, vice president of SMB Worldwide at Microsoft. “With Microsoft cloud solutions, the job of the Involuntary IT Manager gets a lot easier.”

Microsoft democratizes IT for small businesses by providing enterprise-class solutions that level the IT playing field for small businesses. Office 365, Windows Intune, Windows Azure and Microsoft Dynamics CRM Online are Microsoft’s most complete cloud services to date. They provide small businesses with access to powerful applications from anywhere and on multiple devices with both privacy and security features built into each solution. More information about how cloud-based solutions from Microsoft, such as Office 365, can help small businesses can be found at http://office.microsoft.com/en-us. The complete Involuntary IT Manager survey can be found at http://www.microsoft.com/en-us/news/presskits/smb.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

REDMOND, Wash. — April 19, 2013 — Microsoft Corp. today hosted the kickoff event for its Microsoft YouthSpark initiative in Atlanta by bringing together more than 150 leading educators, government officials and nonprofits to discuss the state of youth education in the area. As part of the YouthSpark Atlanta launch, Microsoft signed an education alliance agreement with Morehouse College, one of the leading private Historically Black Colleges and Universities in the country.

“At Morehouse, our focus is on educating and preparing leaders who can make a difference in their communities,” said Dr. John Silvanus Wilson Jr., president, Morehouse College. “We know Microsoft shares that focus, and we’re excited to partner with the company on this unique education alliance.”

The education alliance between Microsoft and Morehouse will bring key components of the YouthSpark programs to Morehouse’s student body. These programs include the following:

• Microsoft IT Academy. This offers students and faculty members access to free training and IT skills training, which gives students the skills employers demand and the tools to build successful careers in technology.

• Microsoft Innovation Lab. The Innovation Lab will provide technology resources to students, educators and entrepreneurial members of the Morehouse community. These resources include a new computer lab, collaboration tools such as SMART Boards, and programs to help enhance technical skills for Morehouse students and the surrounding community.

• Campus recruitment. In collaboration with the United Negro College Fund, Microsoft will conduct recruiting visits to Morehouse, targeting undergrad and MBA graduate students. Microsoft also will host a Microsoft Recruiting Day at Morehouse to engage and interview students for open jobs at the company.

• Leadership series. Microsoft executives will engage in executive lectures and presidential chats to share insights on running a global technology business. In addition, select Morehouse students will learn more about specific Microsoft subsidiaries by visiting Microsoft offices in the United States or abroad.

Through these programs, Microsoft aims to inspire Morehouse students to explore careers in technology and business. Participating Morehouse students will receive unparalleled access to Microsoft technology, training and executive mentorship — something they cannot get in a normal classroom setting.

“Morehouse is recognized as one of the best liberal arts institutions in the country,” said Marietta Davis, general manager, Greater Southeast District, Microsoft. “With this new alliance, the Morehouse community — students, faculty and local educators — will get best-in-class technology and real-world mentorship to further prepare their students for success outside the classroom.”

The alliance between Morehouse and Microsoft is part of a broader partnership between Microsoft and Historically Black Colleges and Universities. In November, Microsoft signed a similar education alliance with Johnson C. Smith University in Charlotte, N.C., to enable its students to get firsthand technology training and to explore careers in technology.

$7.5 Million Donation to Leading Non p rofit Youth Villages

In addition to the education alliance with Morehouse College, Microsoft announced a $7.5 million software donation to Youth Villages, one of the nation’s largest providers of help to children with emotional and behavioral problems and their families. This year, Youth Villages will help more than 20,000 children, families and young people from more than 20 states and the District of Columbia.

“Microsoft is one of our most important partners,” said Patrick Lawler, CEO, Youth Villages. “Since 1997, its generosity has allowed us to provide the best computer technology to our kids. This grant means Microsoft’s total support of Youth Villages’ children comes to nearly $13 million, which has helped our youth learn computer skills and allowed us to support our staff with modern clinical records and office technology.”

The $7.5 million donation announced today will go toward updating the technology in Youth Villages’ residential campuses, such as its Douglasville, Ga., location. The Douglasville campus will receive updates including the latest Microsoft online learning curriculum to help students learn the fundamentals in word processing and presentations. In addition, Youth Villages’ transitional living program participants will use the technology to study for their GED certificates, apply for college, prepare resumes and look for employment.

Youth Villages’ other residential campuses in Tennessee, Massachusetts and Oregon will benefit from the technology donation, as well. The grant also provides the technology to enhance internal and external communications systems for more than 2,700 Youth Villages staff members who perform critical functions each day, such as accessing medical records, documenting treatment plans, and reporting to parents and referral partners.

A Conversation on Youth Education in Atlanta

Today’s YouthSpark Connections event in Atlanta will feature a number of distinguished civic leaders from the Atlanta area. Those scheduled to attend include Bernice King, CEO, The King Center; Dr. John Wilson, president, Morehouse College; Dr. John Barge, Georgia State School Superintendent; Wes Moore, best-selling author; Lenny Springs, senior advisor, U.S. Department of Education; Ceasar Mitchell, president, Atlanta City Council; Sheila Lienhart, board member, Portland Oregon Public Schools Foundation; Byron Amos, vice chair, Atlanta Board of Education; Cecily Harsch-Kinnane, Atlanta Board of Education; and Kelly Marlow, Cherokee County Board of Education.

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at http://www.microsoft.com/news. Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at http://www.microsoft.com/news/contactpr.mspx.

Q1 2013 Results

• AMD revenue $1.09 billion, decreased 6 percent sequentially and 31 percent year-over-year
• Gross margin 41 percent
• Operating loss of $98 million, net loss of $146 million, loss per share of $0.19
• Non-GAAP¹ operating loss of $46 million, net loss of $94 mi..